ONLINE BOOKING PROCESS
We ask you to read our Online Booking Terms and Conditions as well as our Cancellation Policy (see Clause 8 below) as you will be asked to confirm that you have read and understood these before your booking can be confirmed.
Please note that when you make your reservation, 18 STORE.PT will charge your payment card for the amount due for the entire “Hire Period” (as defined below). By acknowledging these Terms and Conditions, you also authorize 18 STORE.PT to charge your debit or credit card for any late, lost, stolen, broken, non-returned equipment, and for all other amounts payable under these Terms and Conditions. Please see Clause 2 below for further details.
TERMS & CONDITIONS FOR HIRING WITH 18STORE GOLF RENTALS (hereinafter referred to as “18STORE.PT”)
1 – “Equipment” shall mean the golf equipment being hired.
1.2 – “First Hire Day” and “Last Hire Day” shall mean the first and last days respectively on which the Equipment is being hired by you.
1.3 – “Hire Period” shall mean the period during which the Equipment is being hired and will commence on the First Hire Day and terminate on the Last Hire Day.
2.1 – All hires and purchases that you make through 18 STORE.PT will be transacted by means of a valid payment card at the time of making a reservation. Hirers hereby authorize 18 STORE.PT to charge their payment card immediately and without prior notice for any amounts due plus any late, lost, stolen, broken, non-returned equipment, and for all other amounts payable under these terms and conditions.
2.2 – An additional charge will be levied for credit card payments. No additional charge will be added for debit card payments.
3. BOOKING CONSTRAINTS
3.1 – Booking Date:
18 STORE.PT can accept bookings made up to 12 months in advance.
3.2 – Minimum hire duration:
The minimum Hire Period is 2 day.
3.3 – Maximum Hire duration:
The maximum Hire Period is 12 weeks.
3.4 – Subject to Availability:
18 STORE.PT will make all reasonable efforts to provide you with the Equipment you order. However, please note that due to unknown factors such as Equipment not being returned on time, insufficient lead time, lost, broken or stolen Equipment, etc., all of our Equipment is subject to availability. If the Equipment you desire is unavailable, we will endeavour to replace it with Equipment of the same standard that is apt to fulfil the same purpose.
4. DELIVERY AND COLLECTION
4.1 – Pick-up and Return of Equipment:
Equipment shall be picked up on the First Hire Day and shall be returned on the Last Hire Day at pre-arranged location chosen. 4.2 – Clients who book more than one set of clubs when making their booking will need the other golfers to produce their ID at pick up.
4.3 – For clubs to be released from our pick up points clients must be present and produce their ID and order confirmation number.
5.1 – Duties of 18 STORE.PT
i. Provide the Equipment on the First Hire Day, subject to clause 3.4
ii. Ensure that the Equipment is fit for purpose
5.2 – Your duties
i. Pay the price referred to in Clause 6
ii. Not to use the Equipment imprudently
iii. Allow 18 STORE.PT to examine the Equipment at any time.
iv. Allow any urgent repairs to the Equipment
v. Inform 18 STORE.PT immediately if there is any fault or defect
vi. Return the Equipment in its initial condition on the Last Hire Day
5.3 – Repossession of Equipment: 18 STORE.PT reserves the right to request the return of the Equipment or to repossess the Equipment if you do not comply with your duties as above, or if the Equipment appears to be abandoned. In the event of repossession, 18 STORE.PT reserves the right to charge your payment card for the full Hire Period or for any period thereof.
6.1 – All prices shall be as listed on the website and are subject to change without notice. The prices are guaranteed for the hire associated to the confirmed booking. The prices take into account all mandatory charges and include Value Added Tax or any other local tax. 18 STORE.PT website prices are location based for Europe and U.K. and will be automatically charged in the currency of the location detected at time of booking.
6.2 – Additional charges may be levied in the following situations:
i.Damages & Theft: up to the limit of the Equipment’s replacement cost.
ii.Failure to Return the Equipment: failure to return the Equipment for any reason on the Last Hire Day or when requested to do so by 18 STORE.PT will result in our charging your payment card the full amount of the manufacturer’s replacement cost for the Equipment, in addition to any charges for the Hire Period.
7. PAYMENT CARD
7.1 – Payment
18 STORE.PT will charge your payment card for the amount due for the entire Hire Period when you make your online booking and by accepting these Terms and Conditions you hereby authorize this charge. In addition, you also authorize 18 STORE.PT to charge your payment card for any late, lost, stolen, broken, non-returned equipment in accordance with Clause 6.2 and for all other amounts payable under these Terms and Conditions.
7.2 – Method of payment
Payment can be made using the following methods:
“Mastercard” debit or credit card, and “Visa” debit or credit, bank transfer, MB. Payment using any of these cards /services is accepted in accordance with the limits authorised by your card issuer.
8. CHANGES TO RESERVATION: MODIFICATION / CANCELLATION POLICY
8.1 – Cancellations:
You may cancel this agreement at any time by notifying 18 STORE.PT by e-mail of your intention to cancel. Club hire can only be cancelled by email. Phone cancellations cannot be accepted. In the case of cancellations, the following is our cancellation policy:
A minimum charge of €10/£10 per set will apply to all cancellations. Cancellations of less than 28 days from date of pick up will result in a charge of 30% of the value of the booking. For cancellations of less than 14 days’ notice, a charge of 50% of the value of the booking will apply. For bookings cancelled less than 7 days but more than 2 days from date of pick up, a charge of 75% of the value of the booking will apply.
No refund will apply to bookings cancelled less than 48 hours from date of pick up. Our online cancellation policy supersedes all other written Hire Agreement that may be signed at our location.
8.2 – Unused Booking: Equipment that is scheduled to be picked up will be kept for 12 hours and then cancelled. If the golf hire equipment is not picked up, no refund will apply and no amendment will apply to any unused booking.
8.3 – Changing Bookings and Extension of Hire Period:
We will do our best to accommodate any changes that you may wish to make to your booking, including any extensions that you may wish to make to the hire period. Please note, however, that any such changes are subject to availability, particularly when requested within 72 hours or less of your First Hire Day.
Covid 19: Due to the current unprecedented circumstances we can issue you with a deferral credit for your booking. This can be availed of by either a travel voucher to the full value of your order. This voucher can be redeemed against any future booking in the future.
Vouchers are not refundable
9.1 – Nothing in these Terms and Conditions will affect the statutory rights of any consumer or exclude or restrict any liability for death or personal injury arising from the negligence or fraud of 18 STORE.PT. You expressly acknowledge and agree that 18 STORE.PT, its officers, directors, employees or representatives will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to: damages for loss of profits, goodwill, use, data or other intangible losses (even if 18 STORE.PT has been advised of the possibility of such damages), resulting from the online booking.
9.2 – Neither party shall be liable for failure in its performance hereunder caused by any case of Force Majeure. Force Majeure shall be considered as any irresistible or unforeseeable event, independent of the party suffering of the case of Force Majeure, which prevents this party from fulfilling its obligations.
9.3 – You do not acquire any ownership or other interest in the Equipment.
10. Gold Cover Protection – Damage / Loss Waiver
Failure to return the Equipment for any reason on the Last Hire Day or when requested to do so by 18 STORE.PT will result in our charging your payment card the full amount of the replacement cost. As 18 STORE.PT will only provide original manufacturer produced clubs, the replacement cost will be based on the manufacturer’s suggested retail price for the Equipment, in addition to any charges for the Hire Period.
Where Gold Cover Protection has been purchased, the charge with respect to damage shall be reduced to zero providing the head of the club is returned undamaged (shaft damage only). Where the head of the club is not returned said equipment will be deemed as lost / stolen. If any damaged club returned is unrepairable, this will also be deemed as lost/stolen and the appropriate amount will be automatically charged to the payment card. Any club head damage will be asses on a case by case basis.
Where the Gold Cover damage / loss waiver has been purchased, the charge in respect to lost/stolen equipment shall be reduced to the excess for that club(s). A full tariff of excesses is listed below.
|Brand||Club||BROKEN CLUB*||LOST/STOLEN CLUB*|
|NO COVER||GOLD COVER||NO COVER||GOLD COVER|
|VARIOUS||HEAD COVER||N/A||N/A||€15||€0 (no charge for 1st lost cover,€7 charge for each subsequence)|
When you place an order we collect your name, e-mail address, mailing address, phone number and payment card information. Client’s payment card details are held by a third party in a vault system operated by Realex Payments. This information will act as security against your booking. 18 STORE.PT have self-certified compliance with the PORTIMAO CIVIL council standards.
18 STORE.PT do not keep a record of your credit card number. We will record which products you book and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience. Clients booking via the 18STORE.PT website will automatically be added to our client database. Clients may opt out of this listing by unsubscribing from the Companies communications at any time.
The payment card used to make a booking will act as security for the clubs booked.
We may, with advance notice, require you to produce your credit card on pick up of clubs if necessary.
We do not hold or store any customer’s financial details.
12. ABANDONED/ RECOVERY OF CLUB SETS
Should there be a requirement to recover abandoned items from your hire set from your accommodation or Golf Course after you have departed, there will be a fee of €25.
Should an item be lost and subsequently found at your hotel or golf course, the same charges shall apply.
When you place an order on our website, you are connected to our secure server. The secure server software (SSL) encrypts all information you input.
Furthermore, all information is collected lawfully and in accordance with the Portuguese Data Protection1994 & rgpd softwares.
Rua Poeta António Aleixo nº10
Lagoa – Algarve